Terms & Conditions
Your satisfaction is important to us. So we will use kindness and common sense as a guidance with regards to solving problems. That being said, we reserve the right to abide to the legal guideline below.
All works bought by private customers can be returned within 14 days, except for those that have been altered, newly upholstered on request of the customer or have been made upon order.
Works have to be returned on customer's cost. If the customer can't bring the works back personally, they have to be transported by the carrier that transported them to him / her or, in consultation, with a similar (established art and antiques) carrier, fully insured.
Some of these works are extremely delicate. In case there are any damages on returned works, we will substract the depreciation of value of the refund.
Note: A big part of the value comes forth out of the impeccable state the works are in.
We will refund the item price (or part of it) within 30 days after the return and inspection of the work(s). In case of damage during the return transport, the refund will be halted untill the full insurance claim has been resolved. The original shipping cost (to the customer) will not be reimbursed.
This website and our Terms and Conditions have been designed for use within and under Dutch law. Whilst we are happy to consider requests for works and enquiries from outside the Netherlands, we give no warranty, express or implied, that the use of this website or the placing of any order through this website or in any other way from outside the Netherlands, complies with any applicable non-Dutch laws or regulations.
Hence, these Terms and Conditions, your use of our website and any order with us are governed by Dutch law and you agree to submit to the exclusive jurisdiction of the Dutch court.
A contract between the customer and H. Gallery for the sale of the item(s) will only exist once an order has been accepted.
YOUR RIGHT TO CANCEL
You may normally cancel your order for any reason up to the point of dispatch, except when specific alterations (like for example new upholstery) are being or have been done on the customers request. If you do rightfully cancel the contract within this time, any payments made by you will be refunded in full within 30 days. Note: If the transportation box has already been ordered, these cost will be substracted of the refund.
CUSTOMS / CUSTOM DUTIES
If your delivery address is outside the Netherlands, you may be subject to import duties and / or taxes. You understand that any and all charges of this nature will be borne by you.
Furthermore we are in no way responsible for rules and regulations in the country of destination (or for that matter every country besides the Netherlands), that could for example result in seizure of the works you bought. It is your responsibility and yours alone to be aware of rules and regulations that could apply to the works you are buying in the destination or transit countries.